The operational engine behind your training delivery.
Support without another hire.
Learner Communications & Queries
Nothing undermines a learning experience faster than unanswered questions or poor communication.
From enrolment queries to progress check-ins, I help ensure learners receive timely, professional support throughout their journey.
Support can include:
Learner enquiries
Progress communications
General learner support
Follow-up communications
Scheduling & Coordination
Successful delivery depends on hundreds of small details being managed effectively.
I coordinate the schedules, communications and logistics that keep cohorts, workshops and assessments running smoothly.
Support can include:
Lecturer scheduling
Assessment coordination
Workshop planning
Graduation logistics
Calendar management
Record Keeping
Programme Administration
Learner Onboarding & Support
First impressions matter.
From welcome communications to onboarding activities, I help learners feel informed, prepared and confident from day one.
Support can include:
Welcome communications
Onboarding administration
Resource distribution
Learner support
Troubleshooting & Issue Resolution
Delivery rarely goes exactly to plan.
When schedules change, technology fails or unexpected issues arise, I help resolve problems quickly and professionally to minimise disruption.
Support can include:
Resolving learner issues
Managing schedule changes
Coordinating responses
Handling operational queries
Flexible support that grows with your organisation
All packages are ongoing monthly retainers. No project fees. No per-cohort pricing. Just consistent, reliable support every month.
Light Touch
£450 / mo
Ideal for online-only training providers with occasional support needs.
Answering queries
Sending invoices
Troubleshooting
Regular
£900 / mo
Ideal for blended learning providers managing multiple cohorts and delivery activities.
Application handling
Online training support
Assessment handling
Learner communication
Full
£1,500 / mo
End-to-end delivery for providers requiring ongoing support across the learner journey.
Learner onboarding
Lecturer & examiner scheduling
Student communication
Masterclass scheduling
Assignment handling
Graduation organisation
Annual discount: Save 10% with annual payment (£4,860 / £9,720 / £16,200).
Scope Note: Each tier covers the services listed. If your needs grow, we'll discuss moving up a tier. Need extra capacity this month? Upgrade to the next tier for the remainder of the month - no commitment.